Policies & Procedures
Gym Policies
MEMBERSHIP CANCELLATION
12-Month EFT Memberships may be canceled immediately for any of the following reasons:
- In case of your death;
- Upon a doctor's order, you cannot physically or medically receive the benefits of membership because of significant physical or medical disability for a period in excess of three months (doctor's note required);
- You move your residence or your place of employment more than 25 miles from the club.
WRITTEN NOTICE OF YOUR CANCELLATION IS TO BE DELIVERED TO YANG'S IN PERSON OR POSTMARKED BY CERTIFIED OR REGISTERED UNITED STATES MAIL.
The Club requires reasonable evidence of the reasons for cancellation listed above; otherwise, a minimum $99.00 early cancellation fee applies for 12 month term. Cancellation fee may vary depending upon length of term.
Open-Ended Memberships may be canceled with proper notice. Notice period varies with the terms of enrollment per your agreement and is no less than 30 days. All cancellations must be in writing.
FEES
All joining fees and Pay-in-Full memberships are non-refundable and non-transferable.
CHECK IN
All members must check in at the front desk by present their bar code key tag or checking in by name prior to entering the Club. You must follow all rules and regulations of the Club, including behavior and personal hygiene, wearing proper workout attire, and any amendments to Club rules made from time to time. The club reserves the right to terminate your Club's membership for your failure to follow Club rules and regulations for non-payment of your Club's membership dues.
NO SOLICITATION
Solicitation for services of any kind between Club members or staff members is prohibited. No staff member is authorized to provide special discounts or services without the consent of the Club ownership or General Manager. All financial transactions shall be conducted directly between you and the Club, and no staff member, tenant or independent contractor may conduct such transactions without the approval of Club ownership.
NO HARASSMENT
Harassment, sexual or otherwise, of any individual at the Club is prohibited.
NOT RESPONSIBLE FOR STOLEN ITEMS
The Club is not responsible for lost, stolen or damaged items. Please do not bring valuable items into the gym.
NOT RESPONSIBLE FOR INJURY
You agree to hold the Club harmless from any and all liability incurred by you for any loss or injury, inside or outside the Club,sustained by you or any of your guests, including the payment of the Club's reasonable attorney's fees and costs to defend against any such claimed loss.
PERSONAL TRAINING
You agree to abide by all rules and regulations regarding personal training. You agree not to provide nor receive personal training, fitness-related activities or services of any kind to or from any member or staff member of the Club without the written permission of the Club. You may be held liable for all lost fees, damages, and attorney's fees incurred by the club in enforcing this prohibition.
All training appointments and consultations require a minimum of 24-hour notice to cancel. Clients are responsible for the payment of any sessions where the 24 hour notice to cancel has not been provided.
MEMBERSHIP FREEZE
Personal Freeze: Open-ended and 12-month memberships qualify for personal membership freezes. Memberships can be placed on freeze for one to three consecutive months. This benefit is available once per calendar year. Your membership cannot be retroactively credited or refunded for time away from the facility. For personal membership freezes, the first month is complimentary and each month thereafter is assessed a $10 monthly freeze fee. For members paying on a monthly basis via EFT, your account will be charged automatically. For paid in full memberships, the total freeze charge is due and payable upon making the freeze request. Freeze dues are per person. All freeze requests must be made in writing and submitted at least 7 days prior to the effective date of the freeze. Memberships on freeze cannot be canceled without proper notice. Freeze period does not count towards proper notice.
Medical Freeze: A physician's note is required to place a membership on freeze for medical reasons. The minimum term for a medical freeze is one (1) month and the maximum is six (6) months. If you need additional time after the 6 months has lapsed, an extension can be issued with another physician's note. There are no fees for a medical freeze. To reinstate your membership, a physician's clearance is required on or before the date of your return. We reserve the right to refuse member participation without a physician's clearance. For other types of freezes (Active Duty Military, Missionary Assignment, Temporary Employment Transfer), please see the Front Desk.
Class Policies
- Classes are a group activity; we request that you follow the instructor's routine/instruction.
- Please be on time. Entering a class in progress is not recommended.
- Use of personal audio devices and/or cellular phones in class are prohibited. We request that pagers and phones be on Silence Mode.
- Please be considerate of other member's exercise space. Reserving places is not permitted.
- Appropriate attire and footwear is required. Footwear must be clean (i.e. non-street shoes).
- Please inform the instructor if you have any limitations.
- All equipment must be returned to their proper storage area.
- Food and beverages (with the exception of water) are not permitted in the workout rooms.
- Personal hygiene is important. Please refrain from wearing perfume or cologne.
- Classes with 8 or less (5 or less in Spinning) in attendance may be dropped or changed with one week notice.